Privacy Policy

Introduction

phlbeast ("we," "us," or "our") is committed to protecting the privacy and personal data of all users ("you," "Player," or "User") of the phlbeast online gaming platform, accessible at phlbeast.club and any associated mobile applications or services (collectively, the "Platform").

This Privacy Policy explains how phlbeast collects, uses, stores, shares, and protects your personal information when you access or use our Platform. It also describes your rights under applicable Philippine data protection law, specifically the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations.

By registering for an account or using the phlbeast Platform, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of the Platform immediately.

This Privacy Policy should be read in conjunction with our Terms & Conditions. In the event of any conflict between this Privacy Policy and the Terms & Conditions, the Terms & Conditions shall prevail with respect to matters of contract, and this Privacy Policy shall prevail with respect to matters of data protection.

Information We Collect

phlbeast collects personal information that is necessary to provide you with a safe, fair, and compliant gaming experience. The categories of information we collect include:

2.1 Information You Provide Directly

• Registration details: full name, date of birth, gender, nationality, and residential address (including city — e.g., Manila, Cebu, Davao, Quezon City, or Makati).
• Contact information: email address and mobile number.
• Identity verification documents: government-issued ID (e.g., PhilSys ID, passport, driver's license), proof of address, and selfie photographs as required for KYC (Know Your Customer) compliance.
• Financial information: payment method details (e.g., GCash account number, BPI or BDO account details, credit/debit card information) used for deposits and withdrawals.
• Communications: messages sent to our support team via live chat, email, or any other channel.

2.2 Information Collected Automatically

• Device and technical data: IP address, device type, operating system, browser type and version, and unique device identifiers.
• Usage data: pages visited, games played, session duration, betting history, transaction history, and clickstream data.
• Location data: approximate geographic location derived from your IP address, used to verify that you are accessing the Platform from within the Philippines.
• Cookies and similar tracking technologies: as described in Section 7 of this Policy.

2.3 Information from Third Parties

• Identity verification providers: data returned from third-party KYC and anti-fraud services used to verify your identity.
• Payment processors: transaction confirmation data from GCash, PayMaya, BPI, BDO, Metrobank, and other payment partners.
• Regulatory bodies: information shared with or received from PAGCOR or other relevant Philippine regulatory authorities in connection with our licensing obligations.

How We Use Your Information

phlbeast uses the personal information we collect for the following purposes:

• Account Management: To create, verify, maintain, and manage your phlbeast player account.
• Service Delivery: To provide you with access to games, process deposits and withdrawals, and deliver customer support.
• Identity Verification and KYC: To verify your identity, age (21+), and eligibility to use the Platform in compliance with Philippine law and PAGCOR requirements.
• Anti-Money Laundering (AML): To monitor transactions and detect suspicious activity in compliance with the Anti-Money Laundering Act of the Philippines.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, cheating, and unauthorized access to the Platform.
• Responsible Gaming: To monitor gaming behavior and identify players who may be at risk of problem gambling, and to enforce self-exclusion requests.
• Communications: To send you transactional notifications (e.g., deposit confirmations, withdrawal updates), security alerts, and, where you have opted in, promotional communications about phlbeast offers.
• Platform Improvement: To analyze usage patterns, conduct research, and improve the functionality, performance, and user experience of the Platform.
• Legal Compliance: To comply with applicable Philippine laws, regulations, court orders, and regulatory requirements.

Legal Basis for Processing

Under the Data Privacy Act of 2012, phlbeast processes your personal information on the following legal bases:

• Contractual Necessity: Processing is necessary to perform our contract with you (i.e., to provide the gaming services you have registered for).
• Legal Obligation: Processing is required to comply with applicable Philippine laws, including KYC, AML, and PAGCOR regulatory requirements.
• Legitimate Interests: Processing is necessary for our legitimate business interests, including fraud prevention, platform security, and responsible gaming monitoring, provided these interests are not overridden by your rights.
• Consent: For certain processing activities, such as sending promotional communications, we rely on your explicit consent, which you may withdraw at any time.

Sharing of Personal Information

phlbeast does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your information with the following categories of recipients, strictly as necessary:

• Service Providers: Third-party vendors who assist us in operating the Platform, including payment processors (GCash, PayMaya, BPI, BDO, Metrobank), KYC verification providers, cloud hosting providers, and customer support platforms. These providers are contractually bound to process your data only on our instructions and in accordance with applicable data protection law.
• Game Providers: Licensed game software providers whose games are available on the phlbeast Platform may receive limited technical data necessary to deliver their games.
• Regulatory and Law Enforcement Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government bodies, where required by law or regulation.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of phlbeast's business, your personal data may be transferred to the acquiring entity, subject to equivalent data protection obligations.

Any third party receiving your personal data is required to maintain appropriate technical and organizational security measures and to use your data only for the specified purpose.

Data Retention

phlbeast retains your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

Specifically:

• Account and transaction records are retained for a minimum of five (5) years following account closure, in compliance with Philippine AML regulations.
• KYC and identity verification documents are retained for the duration of your account and for five (5) years thereafter.
• Communications with our support team are retained for three (3) years.
• Cookie and usage data is retained for periods specified in our cookie settings, typically ranging from session-only to twelve (12) months.

When your personal data is no longer required, phlbeast will securely delete or anonymize it in accordance with our data retention schedule.

Cookies and Tracking Technologies

phlbeast uses cookies and similar tracking technologies (such as web beacons and pixel tags) to enhance your experience on the Platform. The types of cookies we use include:

• Strictly Necessary Cookies: Essential for the Platform to function correctly, including session management and security features. These cannot be disabled.
• Performance and Analytics Cookies: Used to collect anonymous information about how players use the Platform, helping us identify areas for improvement.
• Functional Cookies: Used to remember your preferences (e.g., language settings, game preferences) to provide a more personalized experience.
• Marketing Cookies: Used, with your consent, to deliver relevant promotional content about phlbeast. You may opt out of marketing cookies at any time.

You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform.

Security of Your Information

phlbeast implements appropriate technical and organizational security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the phlbeast Platform.
• Encryption of sensitive data at rest, including financial information and identity documents.
• Access controls ensuring that only authorized phlbeast personnel can access personal data, on a need-to-know basis.
• Regular security audits, penetration testing, and vulnerability assessments.
• Two-factor authentication options for player accounts.

While phlbeast takes all reasonable steps to protect your data, no method of electronic transmission or storage is 100% secure. In the event of a data breach that is likely to result in a risk to your rights and freedoms, phlbeast will notify you and the National Privacy Commission in accordance with the requirements of the Data Privacy Act of 2012.

Your Rights as a Data Subject

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal information held by phlbeast:

• Right to be Informed: The right to know what personal data phlbeast collects and how it is used.
• Right of Access: The right to request a copy of the personal data phlbeast holds about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to Erasure: The right to request deletion of your personal data, subject to our legal retention obligations.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used format.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data protection rights have been violated.

To exercise any of these rights, please contact our Data Privacy Officer at the details provided in Section 13 of this Policy. We will respond to your request within thirty (30) days.

Children and Minors

phlbeast strictly prohibits the use of its Platform by individuals under the age of 21, in accordance with Philippine law governing casino-style gaming. We do not knowingly collect personal information from minors.

If phlbeast discovers that personal data has been collected from a person under 21 years of age, we will immediately suspend the associated account, delete the personal data, and return any deposited funds to the payment source. If you believe a minor has registered on phlbeast, please contact our support team immediately at [email protected].

Third-Party Links and Services

The phlbeast Platform may contain links to third-party websites or services (for example, payment provider portals). phlbeast is not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you access through the Platform.

Game providers whose titles are available on phlbeast operate under their own privacy policies with respect to any data they independently collect. phlbeast ensures that all game providers are contractually required to maintain data protection standards consistent with Philippine law.

Changes to This Privacy Policy

phlbeast reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When material changes are made, we will notify registered players via email or a prominent notice on the Platform, and update the "Last Updated" date at the top of this page.

Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. If you do not agree to the amended Policy, you must cease using the Platform and may request account closure.

Contact and Data Privacy Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact the phlbeast Data Privacy Officer:

• Email: [email protected]
• Live Chat: Available 24/7 via the chat widget on the Platform.
• Response Time: We aim to respond to all data privacy requests within thirty (30) days of receipt.

If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC) at privacy.gov.ph.